Retention

Who comes back, and how long they keep coming back.

Retention asks whether people come back.

How it works

Take everyone who did something in a period, then measure how many did something again in each later period.

Reading it

The shape matters more than any one number. Retention that falls and then flattens means you have a real core of users; retention that keeps falling means you do not, however good the first-week number looks.

Choosing the actions

The return action defines what you are measuring. "Opened the app" flatters; "did the thing the product is for" is the honest one.

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